---
title: "Academia Services"
id: "254872"
type: "page"
slug: "academia-services"
published_at: "2026-07-30T16:37:28+00:00"
modified_at: "2026-09-23T11:47:51+00:00"
url: "https://www.talenter.com/en/academia-services/"
markdown_url: "https://www.talenter.com/en/academia-services.md"
---

![Image](https://www.talenter.com/wp-content/uploads/2024/10/Padrao_Learning-1.png)

![Image](https://www.talenter.com/wp-content/uploads/2024/12/talenter-logo.svg)learning

Academia de Serviços

Prepare for a career change in one of the most challenging and growing areas: Services.

Sign up for the available course!

Inscrever

![Image](https://www.talenter.com/wp-content/uploads/2024/10/banner-contact-center.png)

Courses with certification  
 Professional career access  
 On-the-job practical sessions

## Store Operator Training

Talenter is in the process of recruiting graduates interested in participating in the Store Operator training program in the Carnaxide area.

This training is completely free and in-person and is aimed at professionals without previous experience in the retail sector, with the main objective of preparing them technically and behaviorally to perform Store Operator functions, developing essential customer service skills, commercial space organization, merchandise replenishment, and good store work practices.

Dates

1st Academy – 28/07 to 31/07

2nd Academy – 29/09 to 02/10

3rd Academy – 23/11 to 27/11

Duration  
 16 hours of theory

Trainer  
 Judite Resende

Location  
 Carnaxide

Program Content

Part I: Fundamentals of the Store Operator Role

1. The Role of the Store Operator

Functions and responsibilities  
 Professional posture  
 Professional image  
 Store organization and operation

2. Customer Service and Experience

Effective communication  
 Customer greeting  
 Identifying needs  
 Complaint management  
 Quality service

Part II: Store Organization and Operation

3. Merchandise Replenishment and Commercial Space Organization

Merchandise receipt and replenishment  
 Linear organization  
 Labeling  
 Stock control  
 Prevention of stockouts  
 Basic merchandising

4. Safety and Best Practices in Store

Ergonomics  
 Manual handling of loads  
 Accident prevention  
 Workstation organization

5. Behavioral Competencies and Practical Simulation

Teamwork  
 Time management  
 Results orientation  
 Intensive practical session with customer service simulations, merchandise replenishment, and commercial space organization in a real store context.

Power is wanting. If you want, let’s talk about it!

Contact us for registration or more information.

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